Slow startup times for PixelUnion environments
- Now
- Nov 6, 2025, 4:51:24 PM GMT+1Resolved
We have continued to monitor the Provisioning and Photo viewing services after implementing the fix for the previously identified startup delays. The fix has proven effective, and both services are now fully operational. We will continue to apply improvements to prevent similar issues in the future. Thank you for your patience while we resolved this incident.
- Nov 6, 2025, 4:48:14 PM GMT+1Monitoring
We previously identified the root cause of the slow startup times affecting Provisioning and Photo viewing services. As of the latest update, mitigation steps have been implemented to address the issue. We are now closely monitoring both services to ensure that performance remains stable and that no further issues arise. We will provide another update once we confirm that all systems are fully operational.
- Nov 6, 2025, 4:41:23 PM GMT+1Identified
We have identified the root cause for this incident and are fixing it.
Photo viewingProvisioning - Nov 6, 2025, 4:34:20 PM GMT+1Identified
We are currently investigating reports of slow startup times affecting PixelUnion environments. Users may notice delays when launching or accessing their environments. Please be patient while PixelUnion starts. Once it is available it will be as fast as usual.
Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.
Photo viewing