Partial Service Disruption

We have resolved the incident.

We have identified the root cause of the current incident as a hardware failure affecting our infrastructure. This issue is intermittently impacting approximately 10% of all tenants across the affected services.

Our team is actively working with our hardware supplier to address the failure and restore full functionality as quickly as possible. We understand the frustration this intermittent disruption may cause and appreciate your patience.

We will continue to provide updates as progress is made. If you are experiencing issues, please be aware that they may come and go intermittently while the hardware issue is being resolved.

We are currently investigating an issue affecting a subset of PixelUnion instances. Some users may be unable to access their photo library.

Our team is actively investigating the cause. We will provide an update as soon as we have more information.